You keep the book. We work the properties you release.
The whole point of the service is that you never project-manage any of it. Here is the whole process, from the first email to the evidence pack.
Sign the data agreement
Before any of your property data reaches us, we sign the one-page agreement: non-solicitation of your landlords, all comms through you, no sharing, deletion on request. Read it here.
The addresses go through the register
Addresses and postcodes are enough, because the public EPC register is keyed on the property — we never need your landlords' names or contact details, and we never ask for them. Tenancy-end dates make the schedule sharper, but we can start without them. Checking the register is all this step does; nothing is instructed and nothing is released to our trades until you say so, property by property.
The free desktop assessment
We pull every certificate from the public EPC register and classify each property: compliant (C or above), fails 2030 (D or E), breaches today's floor (F or G), or no valid certificate. Where an address has multiple certificates — common in converted buildings — we flag it for your confirmation rather than guess.
The forward rental void schedule
Every non-compliant property mapped to its tenancy-end date: which property voids when, what it likely needs, and the order to work through the portfolio before 1 October 2030. Measures and costs are estimated from register data and firmed up by the on-site assessment; the band is confirmed only by the independent post-works EPC. Branded as yours, ready to put in front of landlords.
You send us what you choose
Nothing is automatic. Property by property, you decide what to take further. Referral fees on the works you send us are agreed in writing and paid on completion, out of our works margin — never added to your landlord's quote.
The on-site assessment
Only on the properties you take further. A PAS 2035 qualified, TrustMark-registered Retrofit Assessor visits, and what comes back is a property-specific route to C: the measures, the order, the realistic cost, and the constraints the register can't see — no cavity to fill, a solid wall, a flat roof, a conservation area. £395 per property, deducted in full from the works invoice if you instruct us to do the works.
The assessor is paid a fixed fee per assessment, never a percentage of the works. That term matters more than it looks: it means no one who inspects the property earns anything by finding work that isn't needed.
Works, timed to the void
The Always There team delivers inside the void window — insulation, heating, glazing and the fabric work — so the work happens while the property is already empty rather than around a sitting tenant, and no tenant rings you to complain. We quote the working days the job needs before it starts, so you can see whether it fits the void you already have or extends it. Cavity wall insulation goes to a CIGA-registered installer, with the guarantee issued in the landlord's name. Heat pumps and solar are referred to MCS-certified specialists who contract with the landlord directly: their certification is what unlocks the grants and the DNO approval, and it isn't transferable to us.
Independent EPC + evidence pack
The post-works EPC is always carried out by an independent assessor — we never certify our own work. You get the evidence pack: before/after certificates, works record, and the new EPC, filed and ready for any future challenge.
The desktop assessment is free and commits you to nothing
Nothing is charged until you pick a property and ask for the on-site assessment — and that comes back off the invoice if the works follow. The full price list is on the partner offer.
Book the free assessment