Why the rental void is the moment
Insulation, heating and glazing works are disruptive with a tenant in place — and near-invisible in an empty property between tenancies. Our whole model is built on that: your agent holds a forward schedule of which property voids when, and the works land inside the void window. No tenant displaced, no tenancy ended early, and no panic in 2029 when every contractor in England is booked up.
What we will not tell you is that you lose no rent. A void costs rent whether or not work happens in it, and works can extend one. So the number of working days is quoted before anything starts, and you can see for yourself whether the job fits the void you already have.
If your agent works with us
Your agent may already have your property on a compliance schedule through us. Everything runs through them — the assessment, the quote, the works, and the independent certificate at the end. Ask your agent for your property's position against 2030; they can show you the route to C and what it costs.
How we get paid, in plain terms
You should know this before you agree to anything. Where your agent sends works to us, we pay them a referral fee, agreed in writing between us and them. It does not change your quote — the works are priced to you up front, per property, and you approve them before anything starts.
The works are carried out and invoiced by Always There Ltd or a specialist contractor we appoint, not by your agent. Heat pumps, solar and the post-works EPC are handled by accredited specialists who contract with you directly. Your agent arranges; we build; the assessor certifies. If anything about that split is unclear, ask us and we will put it in writing.
If you manage your own property
We can assess a single property or a small portfolio directly — the same free assessment, the same independent certification. Start with the contact form and include the property address; we'll come back within one working day.
Reading first? Start with the guides — the 2030 deadline, the cost cap, and what F and G ratings already cost today. Or take the landlord brief, a printable summary of the dates, the numbers and what each step costs, with a panel your agent fills in for your property.